Privacy Policy

Javvo ("Javvo," "we," "us") provides Answer Engine Optimization (AEO) services. This policy explains what personal information we collect, how we use it, who we share it with, and your choices. It applies to the javvo.ai website and to our services.

1. Information we collect

Information you give us directly. When you contact us or become a client, we collect your name, email address, phone number (optional), company name, country, and your website domain. If you email us, we receive whatever you include in that message.

Information about the business being analyzed. To deliver an audit or ongoing service, we process publicly available information about the domain you ask us to analyze: your website's content, structure, and how AI engines and third-party directories describe your business. This is generally business information, not personal information, though it may incidentally include names of personnel listed publicly on your site.

Information collected automatically. When you visit javvo.ai, we and our analytics provider collect standard technical data (IP address, browser type, device type, pages viewed, and referring source) through cookies and similar technologies. See our Cookies Policy for details and your opt-out choices.

We do not collect Social Security numbers, government ID numbers, health information, financial account numbers, or payment card details. Card payments are handled entirely by Stripe; we never see or store your full card number.

2. How we use your information

We use your information to: respond to inquiries; provide, deliver, and improve our services; produce the deliverables you engage us for; send service-related communications (for example, reports, deliverable notifications); process payments through Stripe; understand and improve how our website performs; and comply with legal obligations.

We may use anonymized and aggregated information, including de-identified findings and patterns drawn from client engagements, to improve our methodology and to create case studies and marketing materials, as described in our Terms. Anonymized material cannot reasonably be used to identify you.

3. How we share your information

We do not sell your personal information. We share it only with service providers who help us operate, and only as needed:

• Google (Gmail / Google Workspace) — to receive and manage email correspondence with you.
• Resend — to deliver contact-form submissions and service-related email from javvo.ai.
• Stripe — to process payments. Stripe handles your payment details under its own privacy policy.
• Google Analytics 4 — to measure website usage. Analytics cookies are set only after you accept through our consent banner.
• AI engine and data providers — when delivering an audit or ongoing service, the domain you ask us to analyze is processed by AI engines and tools including OpenAI, Anthropic, Perplexity, Google, and others as applicable. We send these providers query and domain information necessary to run the analysis; we do not send them your personal contact details for this purpose.

We may also disclose information if required by law, to enforce our agreements, or in connection with a merger, acquisition, or sale of assets.

4. Data retention

We keep your personal information for as long as your account is active or as needed to provide services, then for a reasonable period afterward to meet legal, accounting, or reporting requirements. You may request deletion at any time (see Section 6).

5. Data security

We use reasonable technical and organizational measures to protect your information, including encryption in transit and at rest through our infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your rights and choices

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, and to opt out of certain processing. To exercise any of these, email contact@javvo.ai. We will respond within the timeframe required by applicable law.

California residents. California law gives you rights to know what personal information we collect, request that we delete or correct it, and opt out of certain disclosures. We do not sell or share personal information for cross-context behavioral advertising. To exercise these rights, email contact@javvo.ai.

Cookies. You can decline non-essential cookies through our consent banner and manage them in your browser. See the Cookies Policy.

7. International visitors

Javvo is based in the United States and processes data in the United States. If you access our services from outside the U.S., you understand your information will be processed in the U.S.

8. Children's privacy

Our services are intended for businesses and are not directed to anyone under 18. We do not knowingly collect personal information from children.

9. Changes to this policy

We may update this policy from time to time. We will post the revised version here with an updated "Last updated" date.

10. Contact

Questions about this policy or your data: contact@javvo.ai.